bilingual systems engineer - customer service

Hey guys and gals,

know anyone who might be interested in the role below? If so, have them contact me.

Merci,
Micheled1noia@yahoo.com


SYSTEMS ENGINEER-CUSTOMER SERVICE – Position Description

Location: Northern California, Boston , Minneapolis or Remote Experience

Responsibilities:
· This position will provide technical support via the telephone, web or at the customer site.
· The candidate must be able to work independently in solving customer technical product issues and answering product configuration questions.
· The candidate will recreate and simulate customer issues in the lab or on-site, develop solutions for problems, verify new system software and hardware in the CS lab as well as customer sites and test/verify 3rd party equipment for use with products.
· The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick responses and meet aggressive deadlines.
· We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.


Qualifications:
· Excellent oral & written communications skills
· Strong interpersonal skills are crucial
· Experience with routers, aggregators, ATM switches, bridges, DSL modems
· Experience with digital & fiber multiplexers, class 5 switches & metallic testing
· Strong troubleshooting skills
· Strong technical account management, customer service and project management skills
· Strong initiative is a key success factor for this role
· BS/MS EE, CS, or equivalent with four years or more technical support experience in data and/or telephony networks
· Working knowledge of TCP/IP, SONET, ATM, Frame Relay, xDSL, T1, T3, Gr-303

· Fluent in French and English, verbally and in writing.